Shipping & Returns

Shipping Information

At Tienda Salma, we want to make sure your shopping experience is as smooth as possible. Below are the details regarding our shipping policy:

Shipping Method

We offer Cash on Delivery for all our orders within Morocco. You can pay for your order when it arrives at your doorstep.

Shipping Fees

Free shipping! All orders within Morocco are shipped for free. No hidden costs or shipping fees!

Shipping Areas

We currently only ship within Morocco. Unfortunately, we do not offer international shipping at this time.

Order Processing Time

Orders are typically processed within 1-2 business days. Delivery times will depend on your location, and you will receive an estimated delivery date once your order has been confirmed.

Returns & Exchanges

If you're not completely satisfied with your purchase, we offer a simple return and exchange policy to ensure your satisfaction:

Returns

• We accept returns within 14 days from the date of delivery.
• The product must be unused and in its original packaging to qualify for a return.
• To initiate a return, please contact us at tiendasalmashop@gmail.com or call 0660505034.
• Once we receive your returned item, we will process the return and issue a refund or exchange, depending on your preference.

Exchanges

• If you wish to exchange an item, you can do so within 14 days of delivery.
• The item you want to exchange must be unused and in its original packaging.
• If you need to exchange for a different size or color, please contact us to arrange the exchange.

Refunds

• Refunds will be processed via the original payment method (Cash on Delivery).
• Refunds will be issued after we have received the returned item and verified its condition.

Non-Returnable Items

Unfortunately, we cannot accept returns on used or damaged items, or any item that does not have its original packaging.

Contact Us

If you have any questions regarding shipping or returns, feel free to reach out to us:

• Email: tiendasalmashop@gmail.com
• Phone: 0660505034

Thank you for shopping with Tienda Salma!