Frequently Asked Questions (FAQ)
1. What products do you sell?
At Tienda Salma, we specialize in offering a wide selection of women’s shoes and accessories, including stylish bags, shoes, boots, sandals, and other fashionable accessories to complete your wardrobe.
2. Do you offer international shipping?
No, we do not currently offer international shipping. We only ship to Morocco.
3. What is the shipping method?
We offer a cash on delivery shipping method, so you can pay for your order when it arrives at your doorstep.
4. Is shipping free?
Yes, shipping is completely free on all orders within Morocco!
5. How do I make a purchase?
To make a purchase, simply browse our selection of women’s shoes, bags, boots, sandals, and accessories, add items to your cart, and proceed to checkout. You can complete the purchase using our cash on delivery payment option.
6. What payment methods do you accept?
We accept cash on delivery. You simply pay the courier when your order arrives.
7. Can I return or exchange an item?
Yes, we accept returns or exchanges within 14 days of purchase, as long as the item is unused and in its original packaging. For more details, please see our returns and refunds policy.
8. How can I contact customer service?
If you have any questions or need assistance, you can contact us by email at tiendasalmashop@gmail.com or call us at 0660505034.
9. Do you offer gift cards?
We do not currently offer gift cards. However, we hope to offer them in the future!
10. How can I track my order?
Once your order has been shipped, you will receive a notification with the delivery details, including the expected delivery date and time.
11. Is my personal information safe?
Yes, your privacy is important to us. We ensure that all personal information is treated securely in accordance with our privacy policy.
12. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, you can return it in accordance with our return policy.
If you have any further questions, please do not hesitate to contact us!
